Orange Sky Creations Return Policy
Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for an exchange, your item must be unused, unwashed, unworn and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Gallery purchases cannot be returned.
Additional non-returnable items:
Special Event (off the rack) Purchases are final sale.
We encourage you to try on before you purchase at a special event.
To complete your return, we require a receipt or proof of purchase.
Return Process (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, your exchange request will be processed.
Sale Items cannot be returned.
We replace items if they are defective or damaged. If you need to make an exchange due to a defect or damage during shipping, we will exchange for the same item. Please send us an email at email@example.com within 14 days of the receipt of your order. Exchanges cannot be processed outside of this time frame. In the event of a sizing error, email us at firstname.lastname@example.org within 14 days of the receipt of your order. Exchanges cannot be processed outside of this time frame.
To return your product, you should contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Use a trackable shipping service or purchase shipping insurance for the return of your item. We cannot guarantee that we will receive your returned item.